Order Management
4 giorni fa
Artemest Order Management & Customer Relationship Intern
Join Artemest, a digital destination that offers unrivalled access to the world of Italian craftsmanship and design. Our sophisticated platform showcases over 60,000 products designed and handmade in Italy by 1,500 of the country's most talented artisans.
About the Role
We're looking for a motivated, organized and self-starter with a focus on the area of order management, advising both customers and suppliers. Key responsibilities include:
- Providing excellent customer support through emails and calls
- Understanding customers' requests and using problem solving skills to meet their expectations
- Interacting with our network of Italian artisans to negotiate the best solution for the company and its clients
- Monitoring and managing the full order lifecycle and being the point of contact to our artisans and customers for order related questions
- Actively solving issues that arise after the order is confirmed and during the shipping process
Requirements
The ideal candidate will have a degree in humanistic or linguistic disciplines or communication with an international approach, exceptional problem solving and organizational skills, with strong orientation to results. They will be able to manage relations and negotiations, with excellent communication skills, attention to details, precision, flexibility and entrepreneurial attitude. Professional proficiency in English, Italian native (any other language is a plus). Previous work experience is considered a plus.
Perks
We're a young team that works in harmony and is extremely passionate about the Artemest mission. We're always looking for people eager to step up their tasks and skills. Our innovative and tech-oriented environment is changing the way people buy, sell, and perceive luxury.
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