Order Management Specialist

2 settimane fa


Milano, Lombardia, Italia SAMSUNG A tempo pieno

Job Summary

As a key member of the Samsung team, you will be responsible for managing orders, providing exceptional customer care, and collaborating with cross-functional teams to drive business results.

Key Responsibilities

  • Process and manage orders, ensuring timely and accurate fulfillment.
  • Provide proactive customer support, addressing queries and concerns in a professional and courteous manner.
  • Collaborate with internal stakeholders to resolve issues and improve processes.
  • Monitor and report on key performance indicators, such as order volumes and customer satisfaction.
  • Develop and maintain strong relationships with customers, colleagues, and other departments.

Requirements

  • Bachelor's degree in a relevant field.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office, particularly Excel.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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