Client Service Specialist

4 settimane fa


Milano, Lombardia, Italia Burberry A tempo pieno

Job Purpose: The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success.

Responsibilities:

Service and Sales:

  • Meet and exceed individual and store sales and other commercial KPIs
  • Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  • Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
  • Be efficient in following-up and delivering after-sales services to our clients

Client Engagement:

  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases.
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Personal Profile: A proven track record in delivering sales and exceeding targets, previous experience in Clientelling, a strong interest in fashion, art, and culture, strong product knowledge and good understanding of store retail operations, understanding of competitor products, experience in working as part of a team, fluent in local language; English proficiency is desirable, other language knowledge is desirable.


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