Client Service Specialist
4 settimane fa
Job Purpose: The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success.
Responsibilities:
Service and Sales:
- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients
Client Engagement:
- Build meaningful relationships with Clients
- Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Personal Profile: A proven track record in delivering sales and exceeding targets, previous experience in Clientelling, a strong interest in fashion, art, and culture, strong product knowledge and good understanding of store retail operations, understanding of competitor products, experience in working as part of a team, fluent in local language; English proficiency is desirable, other language knowledge is desirable.
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