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Technical Support Specialist with Excellent Customer Service Skills

1 mese fa

Bari, Puglia, Italia Stefanini A tempo pieno
About the Role

We are seeking an exceptional Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch customer service and technical support to our clients.

Key Responsibilities:
  • Provide face-to-face IT support to users, ensuring their technology needs are met efficiently and effectively.
  • Install, move, and de-install hardware as required, minimizing downtime and disruption.
  • Diagnose and resolve personal hardware issues, including PCs, laptops, printers, and scanners.
  • Test system and application changes, prepare scripts in MS Windows 10 and MS Office 365 environments, and ensure seamless integration.
  • Manage small projects related to new hardware or software installations, working closely with cross-functional teams.
  • Install software, patches, and updates using MS SCCM, ensuring compliance and security standards.
Requirements:
  • Minimum 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
  • General End User technology knowledge, with expertise in End User Workspace platforms and Microsoft platforms (Active Directory, Office, SCCM).
  • ITSM Tool Set proficiency (Ticket Management Software) is a plus.
  • Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, and technical writing skills.
  • Excellent English language skills, written and spoken.
What We Offer:
  • A competitive salary, paid in 14 installments per year, along with meal vouchers.
  • Referral bonuses for recommending friends and colleagues.
  • Opportunities for professional development through training programs, including Stefanini University and IT/soft skills training provided by our specialists.
  • A stable multinational environment with exposure to international operations and multicultural teams.