Retail Ambassador

4 settimane fa


Roma, Lazio, Italia Michael Kors A tempo pieno
Role Summary

We are seeking a charismatic and people-focused professional to join our team as a Retail Ambassador. As a key representative of Michael Kors, you will be responsible for delivering an exceptional customer experience and promoting the brand's vision.

Main Responsibilities:

  • Ensure image and grooming standards align with the brand policy.
  • Practice and role model company behaviors, utilizing the behavior toolkit effectively.
  • Provide a warm and friendly greeting to each customer, approaching the last steps of their purchase.
  • Respond to customer questions and concerns quickly and effectively, ensuring satisfaction.
  • Maintain client communication through available clientelling Apps and tools.
  • Proactively manage the CRM database.
  • Use Product Knowledge packs to become a Selling Expert, advising customers with passion and confidence.
  • Understand business results and opportunities to drive sales.
  • Responsible for cash registers and the correct functioning of necessary devices.
  • Control effective payment tenders and be aware of Company returns and refunds policies.
  • Support with opening/closing tills procedures following guidelines.

Requirements:

  • Excitement and enthusiasm to work in a fast-paced retail environment.
  • Strong interpersonal and team working skills.
  • Detail-oriented, maintaining clean and tidy checkout areas.
  • Technology proficient, with knowledge and use of leveraging technology to manage sales and customer experience.
  • Fluent English preferable and strong communication skills.

About Us:

At Michael Kors, we strive to create a diverse and inclusive workplace. We believe success comes from our differences and are committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.


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