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Customer Service Representative

2 mesi fa

Milano, Lombardia, Italia SAMSUNG A tempo pieno

Job Summary

Samsung is seeking a highly skilled and detail-oriented Order Desk Support to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and ensuring seamless order management processes.

Key Responsibilities

  • Process orders efficiently and accurately, ensuring all requirements are met and deadlines are met.
  • Provide back-office support, including system settings, data updates, and price grid uploads.
  • Monitor data correctness, activity progress, and deadlines to ensure timely completion of assigned tasks.
  • Prepare and update data and reports, including daily progress and weekly sales reports.
  • Communicate effectively with colleagues, other departments, agents, and customers to resolve issues and provide support.
  • Collaborate with other colleagues and departments to ensure smooth order management and customer satisfaction.

Requirements

  • Bachelor's degree in a relevant field.
  • Excellent Office skills, with a strong focus on Excel.
  • Proficient written and spoken English language skills.
  • No travel required.