Operations Manager, Amazon Logistics
11 ore fa
About the Role:
Amazon Logistics (AMZL) is the backbone of Amazon's last-mile delivery operations. As an Operations Manager, you will play a critical role in ensuring the smooth delivery of millions of products to our customers. Your primary responsibility will be to manage and develop a team of Area Managers, who will be responsible for leading operational teams on a shift and driving site performance. You will also be responsible for analyzing shift performance against relevant business objectives and implementing actions to improve operational excellence. Additionally, you will work closely with other support teams, including HR, Finance, Health and Safety, and Security, to design and deliver initiatives that improve operational performance.
A Day in the Life:
As an Operations Manager, you will lead shifts at one of our operational sites. You will be responsible for mentoring and coaching your team, as well as contributing to new ways to innovate at your site. This will involve meetings with different areas of the business, deep diving into performance and risk metrics, and looking ahead to prepare for different levels of demand. Your role will be fast-paced and dynamic, with a focus on driving operational excellence and improving customer satisfaction.
About the Team:
AMZL handles last-mile delivery duties in partnership with third-party distribution businesses. We use creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.
Key Responsibilities:
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyze shift performance against relevant business objectives, and put in place actions to improve operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security, to design and deliver initiatives that improve operational performance
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