Produce Department Manager Assistant

2 settimane fa


Verona, Veneto, Italia Festival Foods A tempo pieno
Job Description

Essential Duties and Responsibilities

  • Assist the Produce Department Manager in leading the team and making decisions.
  • Reinforce Festival culture, customer service, and performance expectations to all Produce associates.
  • Train new Produce associates and re-train as necessary.
  • Conduct performance reviews of Produce associates and document any issues.
  • Ensure all department standards are being met in the Produce department.
  • Communicate and work cooperatively with Store Director, Produce Manager, and other Department Managers to maintain standards and exceed guest expectations.
  • Provide customer service to guests and assist with finding items.
  • Take orders and other special requests.
  • Answer the telephone and assist callers using proper phone etiquette.
  • Address guest concerns and resolve issues when a guest is not satisfied with the service or product received.
  • Assist all department associates with daily responsibilities while leading by example.
  • Contribute to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
  • Maintain food safety logs and ensure all quality standards are being met.
  • Responsible for the department's timekeeping accuracy and communicate to HR regarding any missing time, transferred hours, and schedule issues.
Qualifications

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

  • High School Education or equivalent combination of education and experience.
  • Understands being in a leadership role and how to motivate a team of individuals.
  • Must possess great oral and written communication skills.
  • Knowledge of technology and the use of a computer.
  • Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions.
  • Ability to deal tactfully and effectively with customers and all personnel.
  • Knowledge and understanding of all safety requirements and company safety policies.
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
  • Must have WI Certified Food Manager License (Festival will pay in order to get certified if not).
Physical Demands and Work Environment

  • Standing for extended periods of time.
  • Lifting up to 50 pounds on an occasional basis.
  • Occasional exposure to extreme temperatures.
Work Schedule

The Produce Assistant Department Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.



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