Business Intelligence Analyst for Sales Optimization

14 ore fa


Milano, Lombardia, Italia Dkv Euro Service A tempo pieno

At DKV Euro Service, we are looking for a skilled Business Intelligence Analyst to join our Inside Sales Process Specialist team in Milano, Italy. This exciting opportunity offers a challenging role with a competitive salary of approximately €60,000 - €80,000 per year, depending on experience.

Job Overview

We are seeking a highly motivated and analytical individual to support our sales process improvement initiatives. As a Business Intelligence Analyst, you will be responsible for analyzing data from internal systems, identifying areas for improvement, and implementing measures to increase productivity and service levels.

Key Responsibilities:
  • Collaborate with the Inside Sales Manager and Team Leaders to analyze data from MS Dynamics, Genesys Pure Cloud, and other systems to identify opportunities for growth and improvement.
  • Maintain and improve the expected level of productivity and service level for agents and teams.
  • Ensure the appropriate utilization of systems in accordance with central and local procedures and guidelines.
  • Develop and implement plans to achieve company targets through continuous improvement initiatives.
Requirements:
  • Bachelor's degree in a relevant field, such as business analytics or data science.
  • At least 2 years of experience in data analysis and reporting, preferably in sales companies.
  • Proficiency in data analysis tools, CRM platforms, and contact center platforms, including Power BI, SAP, MS Dynamics, and Genesys PureCloud.
  • Advanced Excel skills.
  • Excellent verbal and written communication skills in English (at least B2).
Why DKV Euro Service?

We offer a dynamic and agile work environment that fosters collaboration and innovation. Our employees are united by a common passion: to deliver exceptional customer experiences and drive the transition towards an efficient and sustainable future of mobility. We prioritize work-life balance and provide flexible working hours and family-friendly working time models.



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