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Technical Operations Leader

2 mesi fa


Roma, Lazio, Italia CAE A tempo pieno
Job Summary

We are seeking a highly experienced and skilled Technical Operations Leader to join our team at CAE. As a key member of our organization, you will be responsible for leading a team of technical personnel and overseeing the maintenance of our aviation training facility and training equipment.

Key Responsibilities
  • Lead a team of technical personnel and be responsible for training and annual performance reviews.
  • Accountable for the maintenance of the aviation training facility and a variety of training equipment, including FFS, FTD, and cabin and services trainers.
  • Manage local IT and logistics activities for the overall operations.
  • Coordinate delivery and qualification of new simulators and other training devices, and plan and support engineering updates as required.
  • Ensure the highest level of customer service is provided at all times.
  • Develop and maintain working relationships with various Aviation Regulatory Authorities (EASA, ENAC, etc.) and ensure all training devices meet required standards.
  • Oversee an inventory that may include aircraft parts.
  • Support the implementation of a quality assurance program and compliance monitoring system, including performance measures for training device reliability.
  • Responsible for the general and day-to-day maintenance of the facility.
  • Work closely with customer services and training delivery teams to ensure best customer service and training experience.
  • Prepare and submit regular reports to ensure corresponding KPIs are met.
  • Communicate operational and organizational information effectively and transparently.
  • Coordinate the successful execution of projects, including effective planning, scheduling, execution, and implementation of all new installations and updates, as well as Compliance Management System and the associated Flight Training Devices qualification process.
Workplace Culture, Health and Safety, and Environment
  • Foster a workplace culture that is consistent and aligned with the overall organizational culture, emphasizing the mission, vision, guiding principles, and values of the organization.
  • Inspire harmonious staff relations and common objectives to achieve our goal of meeting and exceeding customer expectations.
  • Ensure paramount importance to occupational Safety and Health in the workplace and associated metrics.
  • Oversight over compliance with the CAE global Environmental policy.
  • Provide oversight and direction for the development of a superior workforce through training, coaching, mentoring, and the assignment of tasks, roles, and opportunities that will foster the professional development of all personnel.
Qualifications and Skill Set Requirements
  • Engineering degree or technical diploma in electronics, electrical, mechanical, or aviation-related field, with at least 8 years of FSTD technical experience, including at least 5 years on CAE equipment.
  • At least 3 years in a supervisory position in a FSTD technical support environment.
  • Must have the right to work within the EU.
  • Aptitude to multi-task and effectively coordinate multiple projects simultaneously.
  • Ability to make quality and timely decisions and recommendations on technical matters and personnel (HR) issues.
  • Proven ability to create and foster a teamwork environment in which people strive to do their best.
  • Exhibit excellent leadership skills to motivate, develop, and push himself and direct reports to continuously reach and exceed expectations.
  • Excellent knowledge of the English language, read, spoken, and written. Knowledge of the Italian language would be preferable and beneficial in support of the operations.
  • Highly customer-oriented, with the ability to establish and maintain effective relationships with the customer.
  • Ability to prepare a work plan/schedule and allocate resources to meet operational objectives.
  • Solid technical background (hardware and software) and familiarity with FSTD technical issues, across all systems.
  • Vast knowledge of various aircraft types, including Commercial Jetliners (Airbus family).
  • Superior understanding of aircraft and training device terminology.
  • Advanced understanding of Commercial Aviation training.
  • In-depth knowledge of local and international (EASA, ENAC, etc.) regulations, with demonstrated experience, as they pertain to FSTDs.
  • Advanced computer skills with knowledge of the Microsoft Office Suite.