Technical Operations Leader

6 giorni fa

Roma, Lazio, Italia CAE A tempo pieno

Job Summary

We are seeking a highly skilled Technical Operations Leader to join our team at CAE. As a Technical Operations Leader, you will be responsible for supporting all training center operations activities to provide a smooth, efficient, and high-quality service.

Key Responsibilities

  • Lead a team of technical personnel and be responsible for training and performing annual performance reviews of all employees.
  • Accountable for the maintenance of the aviation training facility and a variety of training equipment, including FFS, FTD, and cabin and services trainers.
  • Manage local IT and logistics activities for the overall operations.
  • Coordinate delivery and qualification of new simulators and other training devices, plan and support engineering updates when required.
  • Assure the highest level of customer service is provided at all times.
  • Proactively develop a working relationship with various Aviation Regulatory Authorities (EASA, ENAC, etc.) and assure all training devices meet required standards and ensure regular communication with the authorities.
  • Overall responsibility for an inventory that may include aircraft parts.
  • Support the implementation of a quality assurance program and compliance monitoring system that includes performance measures for training device reliability.
  • Responsible for the general and day-to-day maintenance of the facility.
  • Work closely with customer services and training delivery teams to ensure best customer service and training experience.
  • Responsible for regular reporting to ensure corresponding KPIs are met monthly.
  • Communicate operational and organizational information effectively and with transparency.
  • Coordinate for successful project execution as needed: effective planning, scheduling, execution, and implementation of all new installations and updates, as well as Compliance Management System and the associated Flight Training Devices qualification process, as per requirements.

Workplace Culture / Health and Safety / Environment

  • Foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles, and values of the organization.
  • Inspire harmonious staff relations and common objectives to get the best out of each personnel, while emphasizing the importance of teamwork to achieve our goal to meet and exceed customer expectations.
  • Paramount importance to occupational Safety and Health in the workplace and associated metrics.
  • Oversight over compliance with the CAE global Environmental policy.
  • Provide oversight and direction for the development of a superior workforce, through training, coaching, mentoring, and the assignment of tasks, roles, and opportunities that will foster the professional development of all personnel.

Qualifications and Skill Set Requirements

  • Engineering Degree or Technical Diploma in Electronics, Electrical, Mechanical, or Aviation-related field, with at least 8 years of FSTD technical experience, including at least 5 years on CAE equipment.
  • At least 3 years in a Supervisory position in a FSTD Technical Support environment.
  • Must have the rights to work within the EU.
  • Aptitude to multi-task and effectively coordinate multiple projects simultaneously.
  • Ability to make quality and timely decisions and recommendations on technical matters and personnel (HR) issues. Decisions must be multi-faceted and weigh operational, technical, and budgetary considerations.
  • Proven ability to create and foster a teamwork environment in which people strive to do their best. Value employees and their contributions, and their inputs to ensure that the team remains engaged. Empower employees through task/role ownership, accountability, and transparency.
  • Exhibit excellent leadership skills to motivate, develop, and push himself and direct reports to continuously reach and exceed expectations.
  • Excellent knowledge of the English language, read, spoken, and written. Knowledge of the Italian language would be preferable and beneficial in support of the operations.
  • Highly customer-oriented, with the ability to establish and maintain effective relationships with the customer. Must be able to deal tactfully in sensitive situations.
  • Ability to prepare a work plan/schedule and allocate resources to meet operational objectives.
  • Solid technical background (Hardware and Software) and familiarity with FSTD technical issues, across all systems, specifically: motion, visual, avionics, dynamics of flight, aircraft systems, etc....
  • Vast knowledge of various aircraft types, including Commercial Jetliners (Airbus family).
  • Superior understanding of aircraft and training device terminology.
  • Advanced understanding of Commercial Aviation training.
  • In-depth knowledge of local & International (EASA, ENAC, etc.) regulations, with demonstrated experience, as they pertain to FSTDs.
  • Advanced computer skills with knowledge of the Microsoft Office Suite.

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