Customer Service Representative
4 settimane fa
About the Role
We are seeking a skilled Claims & Customer Service Associate to join our team in Milan. As a key member of our Claims & Customer Service Team, you will be responsible for providing exceptional customer service and handling claims in a timely and efficient manner.
Key Responsibilities
- Provide good service to customers
- Achieve and surpass customer expectations
- Act as a point of reference for colleagues
- Champion and support change
- Act as a point of reference in the Manager's absence
- Demonstrate ability to analyse and interpret data
Requirements
- Experience in a similar function or in a customer call centre
- Customer service orientated and able to work under pressure
- Competent knowledge of the MS Office applications
- High degree of responsibility, analytical and able to think 'out of the box'
- English Speaker
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.
Our Mission
Empower people to live a better life.
Our Values
Customer First, Courage, Integrity, and One AXA.
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