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Field Service Engineer
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Field Service Engineer
2 mesi fa
Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Through our leadership in data analytics, AI, and smart homes, offices, cities, and more, we're breaking new grounds in the industry.
As a Service Engineer, you'll be responsible for servicing and supporting Signify customers to the highest levels of customer satisfaction. You'll work with our team to register service contracts, perform installed base maintenance activities, and coordinate service requests.
We're looking for forward-thinking innovators with a passion for sustainability. If you're a problem-solver with a strong technical background and excellent communication skills, we'd love to hear from you.
**Your Key Responsibilities:**
* Registers service contracts in C4CS (SAP Cloud for customer service)
* Installed base maintenance activities, measures, and validations
* Accepts and coordinates service requests through service tickets to the field service/support technicians
* Sets dispatch priorities based on contract service levels (planned and reactive)
* Proactively engages with customers face-to-face, by phone, or in writing
**What We Offer:**
* A dynamic and agile work environment
* Opportunities for career development, like mentoring, coaching, and stretch assignments
* Strong international exposure for dynamic profiles
* Continuous learning and skill acquisition through customized online programs and on-the-job experiences
**Join Our Team:**
If you're a motivated and detail-oriented individual with a passion for the lighting industry, we encourage you to apply. We can't wait to hear from you"}