Senior Technical Solutions Architect

2 settimane fa


San Giuliano Milanese, Lombardia, Italia TD SYNNEX Italy s.r.l. A tempo pieno

Job Purpose:

TD SYNNEX Italy s.r.l. is seeking a Technical Solutions Architect to work within a specific solution/technology area, gaining accreditation and subject matter expertise (predominantly for one vendor), working internally/externally with the partner base and sales organisation on defining less complex solutions and projects for partners.

Responsibilities:

  • Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements
  • Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
  • Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams
  • Ownership of assigned Request Manager resolver group
  • Respond quickly to queries or customer care issues
  • Communicate product and technology information to educate internal and external audiences
  • Deal with product/solution enquiries from internal/external sales, vendors and resellers
  • Understanding and application of vendor promotions
  • Maintain peer-level technical contacts in assigned vendor
  • Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
  • Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
  • Opportunity to deliver basic post-sales implementation services
  • Develop Product knowledge to a competent technical level in line with vendor/business expectations

Requirements:

  • 5 years experience
  • English fluent, Italian native
  • Effective oral and written communication skills
  • Strong attention to detail, priority management and planning skills
  • IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role
  • Existing knowledge of product and technology portfolio is desirable but not mandatory depending on seniority of role

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of Our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.


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