Global Customer Intelligence Analyst
1 mese fa
About the Role
We are seeking a talented Global Customer Intelligence & CRM Insights Manager to join our team at Amplifon.
This pivotal role is instrumental in comprehending customer behavior, preferences, and needs, serving as the cornerstone for developing impactful marketing strategies and enhancing overall customer usage.
Key Responsibilities
- Analyze data from multiple databases to drive optimization and improvement of business insights
- Translate data insights into compelling recommendations for marketeers and other stakeholders
- Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
- Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
- Create and design data flows starting from a data warehouse having a clear understanding of data structure and joint implementation using SQL language
- Design, Build and Maintain Business KPI dashboards starting from raw and non-homogeneous data, to ensure data quality, enrichment and readability
- Gather customer insights from Speech Analytics
Requirements
- University Degree in Mathematics, Statistics, Engineering, Economics
- Previous relevant experience (6-8 years) in working with large data sets and building statistical models and dashboards
- Advanced skills in Excel, Power BI or other BI systems/data analysis tools
- Advanced skills in SQL Language
- Strong analytical skills, mathematic abilities and business acumen, being able to translate complex data into meaningful insights
- Fluency in English and ability to work with multicultural and dynamic teams
- Willingness to travel
About Us
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care.
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