Front Office Team Member

2 settimane fa


Milano, Lombardia, Italia CampusX S.r.l. A tempo pieno

Welcome to CampusX S.r.l., where we offer a unique living experience to students. We are currently looking for a Front Office Agent to join our team in Milano Bicocca.

About the Role:

The Front Office Agent will be responsible for providing exceptional customer service to our guests, handling check-in and check-out procedures, and managing various management systems.

Key Responsibilities:

  1. Provide attentive and friendly customer service to all guests.
  2. Check-in and check-out guests in a professional manner following company standards.
  3. Manage correct data entry within management systems.
  4. Support administration in billing and related tasks.
  5. Schedule and distribute room keys correctly.
  6. Notify expected arrivals and prepare documentation.
  7. Handle customer complaints.
  8. Manage the App, e-mail, and switchboard.
  9. Coordinate with housekeeping and maintenance.
  10. Be responsible for finalizing leases.
  11. Provide basic beverages and snacks to facility guests.
  12. Enforce all facility safety regulations.

Requirements:

  1. High school diploma or college degree.
  2. Previous experience as a Front Office Agent.
  3. Knowledge of hotel PMS, with Mews being a plus.

We are looking for a motivated and detail-oriented individual to join our team. If you have a passion for customer service and are looking for a new challenge, please apply.


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