Front Office Team Lead

4 settimane fa


Milano, Lombardia, Italia Russotti Gestioni Hotels S.P.A. A tempo pieno
Front Office Supervisor

At Russotti Gestioni Hotels Spa, we are seeking a Front Office Supervisor to join our team at the Milan Marriott Hotel.

Job Summary

The Front Office Supervisor plays a crucial role in ensuring that guests experience a great stay. This position requires strong diplomatic skills and the ability to deal with people from different cultures and backgrounds.

Duties and Responsibilities

Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest services in responding promptly to guest needs.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Maintains a friendly, cheerful and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervises daily shift process ensuring all team members adhere to standard operating procedures.
Trains, directs the work of, resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Maintains a positive, cooperative work environment between staff and management.

Requirements

Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
C2 level or above, good at oral and written English.
3 years' experience in a front office position, preferably in a four-star international hotel
Problem solving & Decision making
Adaptability/ Flexibility
Concern for quality
Results oriented
Teamwork/ Cooperation
Cross cultural sensitivity
Customer service orientation
Stress Management
Enthusiastic and pleasant personality
Proficiency in Microsoft Office software: Word, Excel and PowerPoint
Knowledge of Fidelio/ Opera

Please send your CV, accompanied by photos and authorization for the processing of personal data pursuant to the General Data Protection Regulation EU 2016/679



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