Front Office Team Member
1 mese fa
Job Summary
Meliá Hotels International is seeking a skilled Front Office Agent to join our team. As a Front Office Agent, you will be responsible for managing all activities related to the Front Office Department, ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities
Check-in and check-out hotel guests in a timely and professional manner
Process all payments according to established procedures
Welcome guests in a friendly, prompt, and professional manner
Register guests, issue room keys, and provide information on hotel services and room location
Up-sell rooms when possible, to maximize hotel revenue
Accurately process all cash and credit card transactions in accordance with established procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Respond appropriately to guest complaints
Make appropriate service recovery gestures in order to ensure total guest satisfaction
Requirements
Must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays
Must be fluent in English; other languages are preferred
1-year experience in a fast environment in the same or similar position in a hotel/resort
Passionate for Hospitality and with a strong attitude to interpersonal relationships
About Meliá Hotels International
Meliá Hotels International is a global company committed to equal opportunities between women and men in the workplace. We prioritize disseminating a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
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