Customer Service Representative
5 giorni fa
**Job Summary**
Faac Group, a leading provider of access automation and parking systems, is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring seamless order processing and customer support.
Key Responsibilities:
- Enter customer orders and process payments in a timely and accurate manner.
- Plan and coordinate production of customer orders, ensuring timely delivery and quality control.
- Monitor and resolve customer complaints and issues related to order processing and delivery.
- Ensure compliance with commercial conditions and regulations, including payment terms, discounts, and return policies.
- Provide exceptional customer support and respond to customer inquiries in a professional and courteous manner.
- Issue invoices and credit/debit notes in accordance with existing regulations.
- Coordinate logistics and customs documentation for export purposes.
- Monitor customer credit situations and take necessary actions to ensure timely payment.
Requirements:
- Bachelor's degree in Foreign Languages, Economics, or a related field.
- 3-4 years of experience in sales administration or a related field.
- Excellent communication and problem-solving skills.
- Proficiency in English and a second language (German is a plus).
- Strong analytical and organizational skills.
- Knowledge of SAP management and Microsoft Office is highly appreciated.
About Faac Group:
Faac Group is committed to creating a diverse and inclusive work environment that values and respects the uniqueness of each individual. We are an equal opportunities employer and welcome applications from candidates from all backgrounds.
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