Role Overview: Senior Team Lead

3 settimane fa


Milano, Lombardia, Italia Emporio Armani A tempo pieno

Job Role: Store Supervisor
Within the Emporio Armani store in Milan, you will be responsible for leading the team as a supervisor. Your primary focus will be to infuse energy into the team by committing to excellence in customer service. You will work closely with Client Advisors to stimulate achievement of the best possible results. Your efforts will aim to offer excellence in customer service, focusing on CRM and Clienteling activities.

Key Responsibilities:

  • Manage and motivate the team to increase sales and ensure efficiency.
  • Monitor and perform a sales ritual in line with brand policy, ensuring the team provides excellent customer service (presales, in-sales, aftersales).
  • Support the team in achieving sales targets and maximizing store profitability.

Requirements:

  • A minimum of 3 years of experience in the same role, preferably in the Fashion & Luxury industry.
  • Strong analytical skills and knowledge of KPIs.
  • Higher education diploma and/or Bachelor degree.
  • Fluent knowledge of English and Italian.
  • Mandatory skills include managerial skills, customer service skills, outstanding communication and interpersonal skills, and excellent team leadership skills.

Emporio Armani is an equal opportunities employer and promotes diversity and inclusion in all forms.



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