Luxury Reservation Expert
5 giorni fa
Job Overview
The Milano Club Spa is seeking a highly skilled Luxury Reservation Expert to join our team. This exciting opportunity allows you to showcase your exceptional service skills and contribute to the success of our esteemed club.
About the Role
We offer a competitive salary of $60,000 per annum, commensurate with experience and qualifications. The successful candidate will enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Key Responsibilities:
- Provide exceptional service to members by efficiently handling reservations, enquiries, and requests.
- Work closely with the reception team to ensure seamless communication and uphold the highest standards of hospitality.
- Maintain accurate records of member preferences and requests to enhance future visits.
- Answer general enquiries about club facilities, services, and policies, demonstrating comprehensive knowledge and professionalism.
- Support reception staff and actively promote club products, events, and spaces to drive revenue and enhance member satisfaction.
- Perform general departmental administration tasks to support smooth operations.
Required Skills and Qualifications:
- Minimum of 3 years' experience in a similar role within the luxury hospitality industry.
- Fluent written and spoken English.
- Proficiency in database management tools such as SevenRooms.
- Excellent communication skills, both verbal and written, with a proactive approach to guest service.
- Friendly demeanor with a genuine desire to support colleagues and create positive interactions.
- Willingness to work flexible hours, including evenings, weekends, and during special events.
Benefits:
- Competitive salary: $60,000 per annum
- Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
About Us
The Milano Club Spa is an exclusive member club dedicated to providing exceptional service and unforgettable experiences. We are committed to excellence and strive to deliver the highest standards of hospitality to our esteemed members.
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