Field Service Technician

3 ore fa


Padova, Veneto, Italia Pcmc A tempo pieno
Job Title: Field Service Technician

At BW Flexible Systems, we are seeking a highly skilled and experienced Field Service Technician to join our Customer Services team. As a Field Service Technician, you will play a critical role in ensuring the smooth operation of our customers' packaging equipment.

Key Responsibilities:
  • Develop and maintain strong relationships with customers, sales, customer service, engineering, and manufacturing personnel to troubleshoot and repair electrical, mechanical, and electronic machinery.
  • Perform system integration and installation of BW Flexible Systems products and associated packaging equipment to meet customer performance requirements.
  • Provide project oversight from equipment installation through performance acceptance.
  • Operate and evaluate customer equipment to maximize performance and improve up-time.
  • Instruct customer personnel in the safe operation and maintenance of BW Flexible Systems products.
  • Provide project documentation and updates about ongoing and completed activities using the tools and following the standards provided by BW Flexible Systems.
  • Provide feedback to the organization on customers' issues and opportunities.
Requirements:
  • High School Technical Diploma or equivalent.
  • Industrial experience and skill in Electrical, Electronics, or Mechatronics Engineering Technology.
  • Fluent in English.
  • Valid driver's license and good driving record.
  • Ability to secure a passport and travel freely between countries when needed.
  • Ability to climb heights, in and out of machines, and lift up to 45 lbs/20 Kg.
  • Ability to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).
Competencies:
  • Customer Service: Listens and responds effectively to customer questions and needs; resolves customer problems to the customer's satisfaction.
  • Initiative and Creativity: Plans work and carries out tasks without detailed instructions.
  • Judgment: Makes sound decisions based on fact rather than emotion.
  • Cooperation/Teamwork: Works harmoniously with others to get a job done.
  • Quality of Work: Maintains high standards despite pressing deadlines.
  • Support of Diversity: Treats all people with respect and empathy.
  • Communication: Writes and speaks effectively using conventions proper to the situation.
  • Problem Solving: Gathers information before making decisions.
  • Flexibility: Remains open-minded and willing to change opinions on the basis of new information.
  • Organization: Able to determine project urgency in a practical way.
  • Responsiveness to requests for service: Responds to requests for service in a timely manner.
  • Bias for Action: Maintains a sense of urgency and concern for timeliness.

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