Senior eCommerce Manager
4 settimane fa
About the Role
We are seeking a highly skilled Senior eCommerce Manager to join our team at EssilorLuxottica Group. As a Senior eCommerce Manager, you will be responsible for overseeing the online sales and presence of several optical retail banners in different regions.
Key Responsibilities
- Analyze business KPIs, including cross-brand benchmarking, to identify growth opportunities across key areas (merchandising, UX/UI, traffic, CR, etc)
- Define a list of priority actions with eCommerce managers and ensure their execution
- Evaluate the impact of these actions on main KPIs (sales, cost, value creation, etc)
- Monitor the execution of the roadmap
- Be the "voice of the business" in cross-functional meetings to define project requirements
- Oversee the RX category development cross-optical retailers together with the eCommerce lens category team
- Maximize revenue and margin from goods through online sales
- Oversee the proper procedures for handling and sales of eCommerce merchandise
- Implement and maintain procedures to maximize efficiencies in sales and customer service, with a focus on continuous improvement
- Provide information and counsel concerning retail operations to support strategic development and improvements in growth and effectiveness
- Gain a thorough understanding of customer needs, both existing and potential, and use that knowledge to help deliver site features that provide customers with a digital shopping and relationship experience
- Analyze various business initiatives across all aspects of the online business to determine success or opportunities for change, then develop and implement action plans based on those analyses/recommendations
- Serve as a liaison with digital business efforts, customers, and partners to understand their business needs and deliver web solutions that meet those needs
- Assist with the management of online metrics and make recommendations for continued improvement and optimization
- Monitor marketplace products, service offerings, and pricing; leverage internal and external data sources to identify gaps/opportunities in the current catalog
- Partner with the Marketing, Sales, and Product teams to support the strategic planning, testing, and execution of initiatives for the eCommerce website
- Monitor and analyze the overall health of the eCommerce business as well as performance of program KPIs
Network of Interaction
Internal: Marketing, Sales, Product, Logistics, Retail, and Ops Teams
External: Marketplace partners
Technical Skills - Portrait of a Perfect Candidate
- Educational background in Business, Economics, IT
- At least 7/8 years of experience in eCommerce
- Strong problem-solving skills
- Solid experience with Microsoft software packages, Adobe Analytics is a plus
- Fluent in English
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