Logistics Operations Manager
3 settimane fa
Key Responsibilities
">- Answer phone calls and emails from customers seeking assistance with transportation-related issues.
- Coordinate the Customer Service team on daily activities, set objectives, monitor the target volume assigned, and schedules ensuring high-level customer support.
- Provide information on routes and schedules for different modes of transportation.
- Respond to customer complaints and concerns promptly and efficiently.
- Serve as the primary liaison with Sales, Customer Service, and Operation teams.
- Prioritize orders and adjust schedules to meet customer priority requirements.
- Ensure efficient scheduling and routing to achieve on-time, in-full (OT) delivery.
- Deliver cost-effective customer service while meeting customer expectations and requirements.
- Coordinate with other departments to resolve customer issues.
- Process bookings, reservations, and cancellations following established procedures.
- Assist customers in making transport arrangements, including suggesting alternative routes and modes of transportation to guarantee the best transport solution.
- Maintain accurate records of customer interactions, including complaints and resolutions.
- Provide feedback to management on trends in customer inquiries and concerns.
- Continuously improve knowledge of transportation systems and services.
- Adhere to company policies and procedures, including privacy and confidentiality guidelines.
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