Restaurant Service Ambassador

4 settimane fa


Milano, Lombardia, Italia Meliá Hotels International A tempo pieno
Mission Statement

We are committed to delivering exceptional customer service and ensuring that every guest has a memorable dining experience.

Key Responsibilities
  • Provide attentive and courteous service to guests, ensuring their needs are met and exceeded.
  • Have detailed knowledge of the menu and be able to articulate its offerings enthusiastically.
  • Know and follow the steps of service as outlined in the service manual.
  • Make guests feel comfortable and enhance their overall experience.
  • Inform guests of specials and menu changes.
  • Anticipate guests' needs and take proactive steps to exceed their expectations.
  • Supervise the clearing of tables and mise-en-place necessary for the next course.
  • Monitor and observe guests' dining experience, ensuring their satisfaction with the food and service.
  • Respond promptly and courteously to any requests or concerns.
Requirements
  • Fluency in Italian and knowledge of English.
  • Friendly, outgoing, and positive attitude.
  • Enjoy being part of a team and contributing to a collaborative environment.
  • Previous experience in a similar position in hotels of similar category.
  • Excellent organizational skills and ability to find solutions.
  • A genuine passion for customer service and a sparkling personality.
  • Great communication skills and a desire to develop and progress in your role.
  • Flexibility and enthusiasm are essential for this position.


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