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Quality Assurance Intern

4 settimane fa

Venezia, Veneto, Italia Belmond A tempo pieno

At Belmond, we are seeking a Quality Assurance Intern to join our team and contribute to maintaining exceptional quality standards throughout our hotel.

This role is designed to provide hands-on training and experience in hotel quality management. The intern will assist the Operations team in ensuring adherence to quality standards, contributing to guest satisfaction and operational excellence.

The key responsibilities of this position include:

  • LQA Support: Assist with LQA preparation, including documentation review, staff training, and mock audits.
  • Quality Checks: Conduct regular quality checks in various hotel departments to ensure adherence to standards.
  • Data Analysis: Track and analyze LQA scores and guest feedback to identify areas for improvement.
  • Training Materials: Assist in developing and updating training materials related to hotel quality standards.
  • Reporting: Prepare regular reports on quality performance and improvement initiatives.
  • Project Support: Participate in quality improvement projects as assigned.

Requirements

  • Current enrollment in a hospitality, tourism, or business-related degree program.
  • Strong interest in quality management and the hospitality industry.
  • Excellent communication, interpersonal, and organizational skills.
  • Fluent knowledge of both Italian and English is mandatory.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits

At Belmond, we offer a comprehensive range of compensation, perks, and benefits, including:

  • Staff accommodation with gym and canteen.
  • Uniform.
  • Exclusive in-house Learning & Development program.
  • Team building activities.

About Belmond

Belmond is a pioneer in exceptional luxury travel since 1976, part of the esteemed LVMH Moët Hennessy Louis Vuitton luxury group. With a remarkable presence in 24 countries, Belmond boasts an impressive portfolio of properties, including the Venice Simplon-Orient Express train, secluded beach retreats, charming Italian hideaways, and gateways to natural wonders.

From trains to river barges, safari lodges to hotels, each of Belmond's properties possesses a unique story, personality, and identity, complemented by a dedicated team that provides personalized service. The essence of the Belmond brand is rooted in its rich heritage, commitment to craftsmanship, and genuine, authentic service.

Belmond is an equal opportunities employer that values diversity and inclusion in the workplace.