Aftersales Service Manager for Industrial Vehicles

2 giorni fa

Verona, Veneto, Italia Baumann A tempo pieno
Job Title: Aftersales Service Manager for Industrial Vehicles

BAUMANN is a world-class manufacturer of sideloaders, renowned for consistent innovation and exceptional design and productivity.

We are seeking a highly skilled Aftersales Service Manager for Industrial Vehicles to lead our Service and Spare Parts Department.

Key Responsibilities:
  • Lead the Service and Spare Parts Department to ensure excellent spare parts delivery service.
  • Manage service-related customer concerns, including warranty issues, job scheduling, and job progress.
  • Maintain industry-leading levels of customer satisfaction.
  • Document, submit, and resolve claims with dealers.
  • Prepare customer repair estimates and/or quotes in a timely and accurate manner.
  • Resolve customer disputes to ensure fair value for the customer and company.
Requirements:
  • Experience in Heavy Equipment, Mining, or Electrical/Mechanical Engineering.
  • Technical understanding of equipment operation and repair of heavy machinery.
  • Knowledge of customers and distributors.
Language:

Full proficiency in English and Italian.

Location:

Cavaion Veronese, near Verona and Garda Lake.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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