Pre-Sales Support Specialist

1 mese fa

Milano, Lombardia, Italia SIX A tempo pieno

About the Role

We are seeking a highly skilled Pre-Sales Support Specialist to join our team at SIX. As a key member of our operations team, you will be responsible for managing the operational relationship with our customers, providing high-quality support, and ensuring seamless request handling.

Key Responsibilities

  • Support and manage the operational relationship with our customers, ensuring timely and effective issue resolution.
  • Provide high-quality and timely responses to customer requests, ensuring proper end-to-end request handling.
  • Coverage checks – assessing the degree to which SIX can meet client requirements in terms of data coverage and functionality.
  • Assure and monitor the consistency between data usage declaration reported by customers and internal entitlement setup.
  • Independently manage the full workflow from prospect to production for a small customer.

Requirements

  • A minimum of 3 years of experience and proven track record in banking operations and/or financial data industry.
  • Strong working knowledge of Excel and PowerPoint.
  • Deep understanding of various financial data asset classes, strong understanding of regulatory settings in the financial industry, and enthusiasm to learn about financial markets, data, and technical issues around SIX products and services.
  • Strong customer orientation, excellent communication and presentation skills (oral & written English). Ability to build relationships with customers and internal stakeholders both locally and globally.
  • Positive-minded, curious, and motivated self-starter who can work with minimum supervision and involve other colleagues in the wider team when required.
  • Interest in continuous learning and development to ensure service excellence and technical support across our global product and data portfolio.

About Us

SIX is a leading provider of financial information and technology solutions. We are committed to delivering exceptional service and support to our customers, and we are seeking a talented individual to join our team.

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