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Technical Support Specialist

1 mese fa

Roma, Lazio, Italia Supportyourapp Inc. A tempo pieno

About the Role

We're seeking a highly skilled Technical Support Consultant to join our global team at SupportYourApp. As a Technical Support Consultant, you'll play a critical role in delivering exceptional customer experiences for our clients.

Your Key Responsibilities

  • Build and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
  • Manage a portfolio of clients, providing proactive communication and support to ensure their success.
  • Act as a liaison between our clients and internal teams, ensuring seamless communication and issue resolution.
  • Conduct regular check-ins with clients, gathering feedback and updates on their progress.
  • Establish and maintain a network of trusted relationships with clients, fostering a sense of community and support.
  • Develop and implement effective communication routines, including gathering feedback on services and tools.

Requirements

  • Native Turkish speaker with excellent German and English language skills.
  • Minimum 1+ year experience in a similar role, preferably in a customer success or technical support capacity.
  • Experience with HubSpot or similar CRM systems.
  • Background in photography-related areas or a related field.
  • Strong analytical and research skills, with the ability to think critically and solve complex problems.
  • Mature and responsible attitude, with a strong commitment to delivering exceptional results.
  • Personal laptop or computer with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

What We Offer

  • A fixed schedule, Monday–Friday, 10am–7pm CET.
  • The opportunity to work fully remotely, with a flexible and inclusive work environment.
  • A compensation package in USD, with good bonuses for referring friends.
  • Paid intensive training and probation, with a focus on career growth and development.
  • A responsive management team, committed to supporting your growth and long-lasting cooperation.
  • A green environment for self-development, with opportunities for learning and advancement.

About SupportYourApp

We're a Support-as-a-Service company, providing secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages, we're a leading provider of premium outsourced customer support. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. If you're passionate about delivering exceptional customer experiences, join our team and send your CV in English, highlighting your outstanding skills.

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