Quality Assurance Intern
4 settimane fa
We are seeking a highly motivated and detail-oriented individual to join our team as a Quality Assurance Intern. This exciting opportunity is designed to provide hands-on training and experience in hotel quality standards.
The intern will assist the Operations team in maintaining quality standards throughout the hotel, contributing to guest satisfaction and operational excellence.
The key responsibilities of this role include:
- LQA Support: Assist with LQA preparation, including documentation review, staff training, and mock audits.
- Quality Checks: Conduct regular quality checks in various hotel departments to ensure adherence to standards.
- Data Analysis: Track and analyze LQA scores and guest feedback to identify areas for improvement.
- Training Materials: Assist in developing and updating training materials related to hotel quality standards.
- Reporting: Prepare regular reports on quality performance and improvement initiatives.
- Project Support: Participate in quality improvement projects as assigned.
Requirements:
- Current enrollment in a hospitality, tourism, or business-related degree program.
- Strong interest in quality management and the hospitality industry.
- Excellent communication, interpersonal, and organizational skills.
- Fluent knowledge of both Italian and English is mandatory.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including staff accommodation, exclusive in-house learning and development programs, and team-building activities.
Belmond is a pioneer in exceptional luxury travel since 1976 and a part of the esteemed LVMH Moët Hennessy Louis Vuitton luxury group. With a remarkable presence in 24 countries, Belmond boasts an impressive portfolio of properties that includes renowned offerings like the Venice Simplon-Orient Express train, secluded beach retreats, and charming Italian hideaways.
Our essence is rooted in rich heritage, commitment to craftsmanship, and genuine, authentic service. While cherishing our history, we also look towards the future, embracing community spirit and promoting responsible, sustainable tourism. Belmond is an equal opportunities employer that values diversity and inclusion in the workplace.
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