Claims Coordinator

1 mese fa

Roma, Lazio, Italia Servicemaster Restore A tempo pieno

Job Title: Claims Coordinator

Job Summary:

The Claims Coordinator is a key member of our team, responsible for managing claims from start to finish. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Manage data entry for each claim from First Notice of Loss through to completion of job in the CRM system
  • Daily review of compliance tasks and all job tasks to ensure they are completed on time
  • Monitor and update jobs in the required operating system, ensuring the job flows efficiently through the claims process requirements and cycle times
  • Create and/or assist with job estimates, reviewing final estimates to ensure they are complete per company standards
  • Manage customer service issues and complaints, documenting actions and resolutions
  • Understand all company cycle times and SLAs required for each job and phase
  • Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
  • Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
  • May be responsible for creating job estimates and/or assisting the Estimator/Project Manager with final estimates

Requirements:

  • High school diploma/GED required
  • Bachelor's Degree or applicable experience preferred; work experience will be considered
  • IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
  • Exceptional customer service skills
  • 1-3 years of Xactimate experience required - proficient use of Xactimate 28
  • Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required
  • Personal time management and organizational skills
  • Strong verbal and written communication skills
  • Dependable and adaptable to operate within a fast-paced work environment
  • Ability to manage highly confidential information
  • Strong problem-solving skills
  • Proficient at using Microsoft Office, Outlook, CRM software
  • Experience with customer interaction and conflict resolution

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
  • Sit for long periods of time while using office equipment such as computers and phones
  • Perform repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during normal working hours
  • Express or exchange ideas with others quickly and accurately, and receive and act on detailed information
  • Maintain close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens, and extensive reading
  • Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating
  • May be required to travel for short periods of time

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

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