Claims Coordinator

3 settimane fa


Roma, Lazio, Italia Servicemaster Restore A tempo pieno

Position Overview
As the central point of all claims, the Claims Coordinator plays a vital role in ensuring timely and efficient resolution of customer issues. Key responsibilities include communicating with customers, managing service complaints, and coordinating with the OPS team to ensure compliance with program guidelines.

Job Responsibilities

  • Manage data entry for each claim from First Notice of Loss through to completion in the CRM system.
  • Daily review of compliance tasks and job tasks to ensure timely completion.
  • Monitor and update jobs in the required operating system to ensure efficient claim processing.
  • Ensure photos and other documents are accurately described, titled, and uploaded in real-time.
  • Follow up with homeowners and insurance/mortgage companies to obtain missing data.

Requirements

  • Bachelor's Degree or applicable experience preferred.
  • Exceptional customer service skills.
  • 1-3 years of Xactimate experience required.
  • Proficient use of Microsoft Office applications.
  • Strong time management and organizational skills.

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