Learning and Quality Manager
2 giorni fa
Auberge Resorts Collection is seeking a skilled Learning and Quality Manager to join our team. This role is responsible for delivering bespoke training programs that align with our initiatives and ensuring the highest level of service standards across all departments.
The ideal candidate will have experience as a training facilitator, with a track record of impactful and effective program delivery. They will be able to communicate clearly and concisely, both orally and in writing, and possess strong relationship building skills.
The Learning and Quality Manager will be responsible for managing and facilitating existing training programs, including service standards, orientation experience, and leadership development. They will also serve as the Training Ambassador within the property, providing guidance and support to department leaders and team members.
Additionally, the successful candidate will be responsible for implementing and maintaining the Quality Assurance function, using data and quality KPIs to identify areas for improvement and enhance service quality.
We are looking for a self-starter who is proactive and able to work in a fast-paced and changing environment. Experience within the hospitality industry as a trainer is preferred, and a B.S./B.A. degree in Business Management, Human Resources, or Organizational Development is a plus.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. We are committed to delivering exceptional guest experiences and creating unforgettable stories in some of the world's most desirable destinations.
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Learning and Quality Manager
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