After Sales Lead Specialist

3 settimane fa

Bari, Puglia, Italia Dedalus A tempo pieno

Unlock Your Potential in Healthcare

Join Dedalus, a leading healthcare technology company, as an After Sales Lead

Transform Healthcare with Us

As an After Sales Lead at Dedalus, you will play a crucial role in implementing and managing business processes and software to support effective Global Dedalus Customer After Sales support.

Your Key Responsibilities

  • Develop, manage, and implement After Sales processes to drive efficiency and operational excellence.
  • Collaborate with the OneERP Transformation program to provide subject matter expertise and drive business case development for initiatives impacting After Sales.
  • Lead initiatives to drive After Sales efficiencies and operational objectives, and support ServiceNow deployments/migrations as a subject matter expert.
  • Participate in ServiceNow Release Planning activities and create the After Sales KPI and Service Excellence Dashboard reporting.

What We're Looking For

  • Advanced ServiceNow knowledge and ITIL Foundation Certification.
  • Strong reporting and data analytics skills, with experience in business operational knowledge and project management.
  • Excellent interpersonal skills, with the ability to work in a global environment and understand data privacy and protection principles.
  • Fluency in English, with French considered a plus.

Key Stakeholders

  • Data Privacy
  • QARA
  • PBU
  • Regional Delivery and After Sales Management
  • DITG
  • OneERP Business Transformation Office
  • Global Delivery and Cloud Enablement
  • After Sales Process Owners

Other Information

Available for business trips in EU countries, including Italy, France, UK, Germany, and Spain.

Join Our Mission

Dedalus is committed to providing an engaging and rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

We foster a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world.

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