Airport Operations Supervisor

1 settimana fa


Milano, Lombardia, Italia Etihad Airways A tempo pieno

Job Summary

As an Airport Operations Supervisor at Etihad Airways, you will be responsible for overseeing the airport operation, ensuring the delivery of financial, customer service, quality, safety, and security objectives. You will supervise all elements of operations while on duty, overseeing team and service provider performance. This role requires a mature personality with outstanding communication skills, supervisory skills, and a passion to deliver service. The successful candidate will have a degree-level education or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills. Previous exposure to highly pressured and multicultural environments in a supervisory role within a shift environment is required. The role must balance guest-centric focus and corporate interest while maintaining the highest safety and security standards and coordinating teams and service providers on shift.

Key Responsibilities

Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures, and regulatory requirements.
Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
Effectively liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
Deliver, maintain, and rehearse station emergency response plans, disruption planning, diversion/delay handling, and business continuity plans.
Ensure adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting.
Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.

Requirements

Degree-level education or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
Previous exposure to highly pressured and multicultural environments in a supervisory role within a shift environment is required.
Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.



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