Business Process Optimization Specialist

1 settimana fa

Milano, Lombardia, Italia Dkv Euro Service Gmbh + Co. Kg A tempo pieno

At DKV Mobility, we're looking for a skilled Business Process Optimization Specialist to join our team. As part of our European B2B platform for on-the-road payment solutions, you'll work in an exciting environment, driving the transition towards an efficient and sustainable future of mobility.



As a Process Specialist, you'll be focused on Teams performance, actively contributing to their improvement. Your key responsibilities will include:




  • Assisting the Inside Sales Manager and Team Leaders in analyzing data from internal systems and identifying measures for improvement;
  • Maintaining and increasing the expected level of productivity and service level for agents and teams;
  • Ensuring the appropriate utilization of systems in conformity with central and local procedures and guidelines;
  • Ensuring continuous improvement in coordination with Telesales manager and team leaders to reach and overachieve company targets;
  • Being the referent person for the outsourced telesales agency, ensuring the expected level of productivity and the appropriate utilization of systems in compliance with central and local procedures and guidelines;
  • Managing the technical onboarding of outsourced teleseller and training existing and new internal agents and contact persons of outsourced telesales provider on processes, systems, product, sales offers;
  • Planning and realization of ad hoc active listening with internal and external agents during phone conversations and identifying measures for improvements in alignment with Telesales Manager and Team Leaders;
  • Involvement in projects and activities for continuous improvement with Telesales center of excellence at headquarters.


We offer a dynamic and agile work environment, numerous opportunities to shape the mobility of tomorrow, and a comprehensive company health management program. Our team is diverse, dedicated, and unique, and we're committed to work-life balance, flexible working hours, and family-friendly working time models. We're a certified employer, regularly receiving awards from independent institutes, and we're committed to the energy transition, aiming to be the leading provider of sustainable products and services in our industry.



We're looking for the best talents, and we know that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models, and we're open to discussing the flexibility you need during the application process.



At DKV Mobility, we're team players, and we're only successful together. We keep adapting our products and business model to meet changing customer needs, and we offer a modern learning environment to further your personal development. We live 'Lead in Green', and we want to drive the energy transition.



We're a certified employer, regularly receiving awards from independent institutes, and we're committed to the energy transition, aiming to be the leading provider of sustainable products and services in our industry. We're looking forward to your application and to applicants who enrich our diverse culture.



Regardless of age, gender, origin, and sexual identity and orientation, we welcome applications from all qualified individuals. Severely disabled applicants will be given preference if equally qualified.


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