Business Process Optimization Specialist

3 settimane fa


Milano, Lombardia, Italia Dkv Euro Service Gmbh + Co. Kg A tempo pieno

At DKV Mobility, we're looking for a skilled Business Process Optimization Specialist to join our team. As part of our European B2B platform for on-the-road payment solutions, you'll work in an exciting environment, driving the transition towards an efficient and sustainable future of mobility.



As a Process Specialist, you'll be focused on Teams performance, actively contributing to their improvement. Your key responsibilities will include:




  • Assisting the Inside Sales Manager and Team Leaders in analyzing data from internal systems and identifying measures for improvement;
  • Maintaining and increasing the expected level of productivity and service level for agents and teams;
  • Ensuring the appropriate utilization of systems in conformity with central and local procedures and guidelines;
  • Ensuring continuous improvement in coordination with Telesales manager and team leaders to reach and overachieve company targets;
  • Being the referent person for the outsourced telesales agency, ensuring the expected level of productivity and the appropriate utilization of systems in compliance with central and local procedures and guidelines;
  • Managing the technical onboarding of outsourced teleseller and training existing and new internal agents and contact persons of outsourced telesales provider on processes, systems, product, sales offers;
  • Planning and realization of ad hoc active listening with internal and external agents during phone conversations and identifying measures for improvements in alignment with Telesales Manager and Team Leaders;
  • Involvement in projects and activities for continuous improvement with Telesales center of excellence at headquarters.


We offer a dynamic and agile work environment, numerous opportunities to shape the mobility of tomorrow, and a comprehensive company health management program. Our team is diverse, dedicated, and unique, and we're committed to work-life balance, flexible working hours, and family-friendly working time models. We're a certified employer, regularly receiving awards from independent institutes, and we're committed to the energy transition, aiming to be the leading provider of sustainable products and services in our industry.



We're looking for the best talents, and we know that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models, and we're open to discussing the flexibility you need during the application process.



At DKV Mobility, we're team players, and we're only successful together. We keep adapting our products and business model to meet changing customer needs, and we offer a modern learning environment to further your personal development. We live 'Lead in Green', and we want to drive the energy transition.



We're a certified employer, regularly receiving awards from independent institutes, and we're committed to the energy transition, aiming to be the leading provider of sustainable products and services in our industry. We're looking forward to your application and to applicants who enrich our diverse culture.



Regardless of age, gender, origin, and sexual identity and orientation, we welcome applications from all qualified individuals. Severely disabled applicants will be given preference if equally qualified.




  • Milano, Lombardia, Italia Fbk A tempo pieno

    We are seeking a talented Business Process Optimization Specialist to join our team at FBK. As a Business Process Optimization Specialist, you will play a key role in driving business growth and improvement through the optimization of business processes and systems.Your primary responsibility will be to analyze and optimize business processes to improve...

  • Configuration Specialist

    4 settimane fa


    Milano, Lombardia, Italia W Executive S.R.L. A tempo pieno

    Business Process Configuration SpecialistW Executive S.R.L. is seeking a skilled Business Process Configuration Specialist to join our team. As a key member of our fintech company, you will be responsible for configuring business processes on our software platform using JSON-based configuration files.Key Responsibilities:Collaborate with various departments...

  • Configuration Specialist

    3 settimane fa


    Milano, Lombardia, Italia W EXECUTIVE S.R.L. A tempo pieno

    Job Title: Configuration SpecialistAbout the Role:We are seeking an experienced Configuration Specialist to join our team at W EXECUTIVE S.R.L. The ideal candidate will have a strong background in business process modeling, configuration, and implementation.Key Responsibilities:Collaborate with various departments to understand business requirements and...


  • Milano, Lombardia, Italia Dkv Euro Service A tempo pieno

    About the Role:We are seeking a highly skilled Sales Process Optimization Specialist to join our team at DKV Mobility. As a key member of our Inside Sales department, you will play a crucial role in driving business growth and improving sales performance.Key Responsibilities:Assist the Inside Sales Manager and Team Leaders in analyzing data from internal...


  • Milano, Lombardia, Italia W EXECUTIVE S.R.L. A tempo pieno

    About the RoleWe are seeking a seasoned Senior Business Process Analyst to join our team at W EXECUTIVE S.R.L. as a Configuration Specialist - Process Modeling Expert.The ideal candidate will have a strong background in business process modeling, BPMN, and JSON configuration. Previous experience in collaborative work environments and a proven ability to work...


  • Milano, Lombardia, Italia DKV Mobility A tempo pieno

    DKV Mobility seeks a skilled Process Optimization Consultant to enhance the efficiency of our sales processes. The successful candidate will collaborate closely with the Inside Sales Manager and Team Leaders to analyze data from internal systems, identify areas for improvement, and develop strategies to boost productivity and service levels.Key...


  • Milano, Lombardia, Italia illimity A tempo pieno

    Job Description SummaryWe are a group of enthusiasts, entrepreneurs, makers and we make diversity, discussion and the ability to make things happen our strong point. Every moment, through technology, data and human touch, we question the status quo by trying to make a difference in the lives of our customers, colleagues and ourselves.Job DescriptionYou will...


  • Milano, Lombardia, Italia Page Personnel A tempo pieno

    Job DescriptionWe are seeking a skilled Business Process Improvement Specialist to join our team. In this role, you will be responsible for analyzing and streamlining our business processes to increase efficiency and productivity.Conduct process mapping and analysis to identify areas for improvementDevelop and implement process improvements to increase...


  • Milano, Lombardia, Italia Amplifon A tempo pieno

    About the RoleAmplifon is an Italian multinational company and the global leader in hearing care solutions and services. We are seeking a Pricing & Revenue Management Specialist to join our EMEA Marketing team, focusing on pricing and revenue optimization across all Amplifon EMEA countries.The chosen candidate will be responsible for managing the pricing,...


  • Milano, Lombardia, Italia Dentsu Aegis Network Ltd. A tempo pieno

    Job Title: Senior Conversion Rate Optimization SpecialistAbout the Role:We are seeking a highly skilled Senior Conversion Rate Optimization Specialist to join our team. As a Senior Conversion Rate Optimization Specialist, you will be responsible for analyzing customer journey data, developing testing ideas, and providing input for pitches.Key...


  • Milano, Lombardia, Italia Mettler Toledo A tempo pieno

    Meet the ChallengeAs a Chemical Process Development Specialist at Mettler Toledo, you will play a key role in supporting the growth and development of our Reaction Engineering business in Europe. This exciting opportunity will allow you to leverage your expertise in process optimization and development to drive innovation and improve customer...


  • Milano, Lombardia, Italia Mollie A tempo pieno

    About the RoleAt Mollie, we are seeking a highly skilled Senior Data Analytics Specialist to join our team in Milan or Lisbon. This is an exciting opportunity to work on GTM Optimization projects and drive business growth.We offer a competitive salary of approximately €85,000 - €110,000 per year, depending on experience.


  • Milano, Lombardia, Italia Relex Solutions A tempo pieno

    About Relex SolutionsRelex Solutions is a fast-growing software company employing over 2,000 people globally. Our AI-driven, cloud-based platform helps retailers and brands optimize their business and supply chain processes, improving operational efficiency and controlling costs.Job DescriptionAs a Business Consultant at Relex Solutions, you will work across...


  • Milano, Lombardia, Italia Brown-Forman A tempo pieno

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead to lead our customer service team in Milan, ensuring reliable and professional customer care throughout the entire process. This role involves standard order administration, exception management, process optimization, and customer service level improvement.About the RoleLead the Customer...


  • Milano, Lombardia, Italia DKV Mobility A tempo pieno

    At DKV Mobility, we are seeking a highly skilled Inside Sales Process Optimization Specialist to join our team. As a key member of our sales organization, you will play a critical role in driving sales performance and improving our sales processes.Key Responsibilities:Collaborate with the Inside Sales Manager and Team Leaders to analyze data from internal...

  • Project Lead

    2 settimane fa


    Milano, Lombardia, Italia Edenred A tempo pieno

    Are you looking for a challenging role in a dynamic environment?At Edenred, we need a skilled Project Manager to join our Strategy & Projects department, within the Business Process Governance Team.The successful candidate will be in charge of:Planning focus meetings with internal clients to understand their needs and requirements.Collecting business...


  • Milano, Lombardia, Italia Amplifon A tempo pieno

    Amplifon is a multinational company that provides hearing care solutions and services globally. As a leader in the industry, we value our employees and offer growth opportunities in a multicultural environment.Our company has been recognized as a "Top Employer" in Europe, the United States, and New Zealand. We are looking for a talented individual to join...


  • Milano, Lombardia, Italia Hitachi Zosen Inova AG A tempo pieno

    Company DescriptionHitachi Zosen Inova AG, a leading global provider of solutions for energy transition and circular economy, is headquartered in Zurich. The company operates as part of the Hitachi Zosen Corporation Group and delivers complete turnkey plants and system solutions for thermal and biological waste recovery. Its solutions are based on efficient...


  • Milano, Lombardia, Italia Mireaultshomefurnishings A tempo pieno

    Celonis Process Mining Platform SpecialistWe are seeking a skilled Celonis Process Mining Platform Specialist to join our team at Mireaultshomefurnishings. As a key member of our Information Technology department, you will play a crucial role in steering our company towards operational excellence through advanced data analysis and process optimization.In...


  • Milano, Lombardia, Italia Seeburger A tempo pieno

    As a Business Process Integration Specialist, you will play a crucial role in ensuring seamless data exchange between business partners. Your expertise in EDI standards and internal data formats will enable you to develop innovative integration solutions and mappings that drive business efficiency and cost savings.Key Responsibilities:Analyze and develop B2B...