Sales Process Optimization Specialist

4 settimane fa


Milano, Lombardia, Italia Dkv Euro Service A tempo pieno

About the Role:

We are seeking a highly skilled Sales Process Optimization Specialist to join our team at DKV Mobility. As a key member of our Inside Sales department, you will play a crucial role in driving business growth and improving sales performance.

Key Responsibilities:

  • Assist the Inside Sales Manager and Team Leaders in analyzing data from internal systems to identify areas for improvement and develop strategies to increase productivity and service levels.
  • Maintain and optimize the utilization of systems in accordance with central and local procedures and guidelines.
  • Collaborate with the Telesales Manager and Team Leaders to ensure continuous improvement and alignment with company targets.
  • Manage the technical onboarding of outsourced telesellers and train internal agents and contact persons on processes, systems, and sales offers.
  • Plan and execute active listening sessions with internal and external agents to identify opportunities for improvement.

Requirements:

  • Bachelor's degree in a relevant field.
  • At least 2 years of experience in data analysis and reporting, preferably in sales companies.
  • Proficiency in data analysis tools, CRM platforms, and contact center platforms, including Power BI, SAP, MS Dynamics, and Genesys PureCloud.
  • Advanced level of Excel and excellent verbal and written communication skills in Italian and English.

About DKV Mobility:

DKV Mobility is a leading European B2B platform for on-the-road payment solutions. We offer a dynamic and agile work environment where you can contribute to shaping the future of mobility. Our team is united by a common passion for delivering exceptional customer experiences and driving business growth.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced sales professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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