Process Optimization Consultant
2 giorni fa
DKV Mobility seeks a skilled Process Optimization Consultant to enhance the efficiency of our sales processes. The successful candidate will collaborate closely with the Inside Sales Manager and Team Leaders to analyze data from internal systems, identify areas for improvement, and develop strategies to boost productivity and service levels.
Key Responsibilities:
- Collaborate with the Inside Sales Manager and Team Leaders to analyze data from internal systems and identify measures for improvement.
- Maintain and increase the expected level of productivity and service level for agents and teams.
- Ensure the appropriate utilization of systems in conformity with central and local procedures and guidelines.
- Develop and implement strategies to continuously improve performance in alignment with company targets.
Requirements:
- Bachelor's degree.
- At least 2 years of experience in data analysis and reporting, preferably in sales companies.
- Proficiency in data analysis tools, CRM platforms, and contact center platforms, including Power BI, SAP, MS Dynamics, and Genesys PureCloud.
- Advanced level of Excel.
- Excellent verbal and written communication skills in Italian and English (at least B2), with a nice-to-have proficiency in Spanish.
- High attention to details and problem-solving skills.
- Team player and effective communicator.
If you're passionate about process optimization and sales performance improvement, we encourage you to apply for this exciting opportunity to join our team at DKV Mobility.
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