Field Equipment Specialist

7 giorni fa


Casalecchio di Reno, Emilia-Romagna, Italia Ivoclar Vivadent AG A tempo pieno
Join Our Team as a Field Equipment Specialist

About Ivoclar Vivadent AG

Ivoclar Vivadent AG is a leading international dental company that supports dentists, dental technicians, and dental hygienists in their professional and personal aspirations and passions. Our goal is to provide the best oral health and quality of life for individuals today and in the future.

Our Mission

We are motivated by the awareness that together we are better. We strive to make a difference that lasts over time.

Job Description

Field Equipment Specialist / Technical Support Consultant EMEA

About the Role

We are seeking a highly skilled Field Equipment Specialist to join our team in Casalecchio di Reno. As a Field Equipment Specialist, you will be responsible for:

  • Installing, maintaining, and repairing equipment
  • Providing technical support remotely on laboratory and studio materials
  • Collaborating with other branches in the EMEA area and our central office for customer care management
  • Utilizing our company's management systems (CRM, sales force, team viewer) and executing work according to global processes
  • Providing excellent service and support to our distributors and customers, with 50% of the time spent on the road in Italy and sporadically in the EMEA area, and 50% spent at our Casalecchio di Reno office

Requirements

  • Degree or short degree in odontotechnic, technical mechanics, or electrical engineering
  • Knowledge of English (B1 level), with German knowledge being a preferred title
  • Basic knowledge of CAD-CAM and CNC systems or willingness to learn and use specific systems
  • Excellent learning and specialization capabilities on our dental products
  • Good communication skills and ability to work independently within our international Customer Care team

What We Offer

As a family-owned international company with a long-term perspective, we know that our approximately 3600 employees are the key to our success. We strive to achieve our goal: Making People Smile.


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