Junior Operations Specialist

2 giorni fa


Milano, Lombardia, Italia Randstad A tempo pieno
Join Our Team as a Junior Operations and Customer Care Specialist in Milan

Cerchi un'opportunità stimolante nel settore viaggi in un ambiente giovanile, internazionale e dinamico? Randstad Italia è alla ricerca di un Junior Customer Care per un'azienda leader nel settore viaggi.

Job Summary

Ti occuperai di fornire assistenza ai passeggeri che subiscono disagi dovuti a ritardi o cancellazioni da parte delle compagnie aeree o ferroviarie. Il tuo ruolo sarà fondamentale per garantire un'esperienza positiva ai clienti in situazioni di stress.

Responsibilities
  • Gestire il traffico entrante
  • Mediare con le compagnie aeree e ferroviarie per cercare la soluzione migliore
  • Gestire le richieste di rimborso e di reindirizzamento
  • Risolvere i problemi dei clienti in modo efficiente e professionale
  • Collaborare con i team interni per garantire un'esperienza cliente ottimale
Requirements
  • Sede di lavoro: Milano - fermata M1 Bonola
  • Si offre: Contratto iniziale a tempo determinato 6 mesi
  • Orario di lavoro: 40 h settimanali, Full Time su tre turni, anche notturno
  • Benefit: buoni pasto


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