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Customer Service Representative

2 mesi fa

Milano, Lombardia, Italia CSA Group A tempo pieno
Job Summary:

We are seeking a highly skilled Customer Care Specialist to join our Sales team in Italy. As a key member of our team, you will be responsible for providing exceptional customer service and support to our existing customers in the testing, inspection, and certification (TIC) area.

Key Responsibilities:
  • Support the sales process and customer service for national and international customers, ensuring timely and effective resolution of customer inquiries.
  • Process customer inquiries, including proposal preparation and tracking of open quotations until receipt of order.
  • Record and maintain accurate and complete customer master data in our CRM system.
  • Contribute to achieving company goals and increasing revenues through proactive marketing of our services to existing customers.
  • Participate in client/trade show visits and client events to build strong relationships with our customers.
Requirements:
  • Completed commercial or technical vocational training, technical business management, or completed studies in marketing/sales or a comparable field.
  • 1-5 years of relevant work experience, preferably in the testing and certification industry.
  • Proficiency in Salesforce and Workday is an advantage.
  • Excellent knowledge of Italian and English (written and spoken).
  • Strong customer service skills, high service orientation, and communication skills.
  • Detail-oriented and able to handle multiple tasks/projects simultaneously.
  • Independent and result-oriented work style.
What We Offer:
  • An exciting and varied job in the sales area to support the growth of CSA Group.
  • Function as internal sales and customer contact for all commercial-related topics.
  • Opportunity for mobile working and flexible working hours.
  • Fitness & Health Program for a balanced work-life routine.
  • Company pension plan.
  • Permanent direct employment and a future-proof job.