Sales and Customer Service Representative
7 giorni fa
About Our Company
Basic Net Group, the parent company of Kappa, is a leading marketplace in the clothing industry with a portfolio of well-known brands. Our headquarters are located in Turin, Italy, where we operate through a global network of licensees who produce and distribute our products. We offer various services to our network, including research, development, marketing, and information technology.
Job Overview
We are seeking a highly motivated Sales and Customer Service Representative to support end-to-end management of customer orders. This role will also involve assisting with post-sales returns and claims, as well as collaborating with different business departments.
Responsibilities
- Inserting orders and returns into our business system
- Customer data entry and management
- Monitoring shipments and checking customer orders
- Resolving customer claims
- Providing operational support to Sales Managers on order entry, back office activities, and customer relations
- Handling customer service inquiries for international customers
Requirements
- High School Diploma or Bachelor's Degree
- Excellent knowledge of Italian and English (both written and verbal)
- Knowledge of French is a plus
- Proficiency in Suite Office (especially Excel) and computer applications for business use
- Previous experience in Customer Service or similar roles is preferred
What We Offer
- Competitive estimated salary: €30,000 - €40,000 per year, based on location and experience
- Onboarding program to learn about our business model and processes
- Continuous training opportunities to develop skills and knowledge
- Discounts on Kappa products and access to sports and cultural activities
- Flexible work hours and ability to ship and pick up personal packages at our premises
- A supportive and motivating work environment that promotes collaboration and open dialogue
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