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Field Service Planner

2 mesi fa


Seregno, Lombardia, Italia Copeland A tempo pieno
Job Title: Field Service Planner Administrative

We are seeking a highly organized and customer-focused individual to join our team as a Field Service Planner Administrative. As a key member of our service operations team, you will play a critical role in planning and coordinating field service activities, ensuring seamless communication with customers, sales teams, and internal stakeholders.

Key Responsibilities:
  • Maintain customer-supplier relationships regarding planning activities.
  • Keep customers informed of service request status, potential issues, and upcoming preventative maintenance activities.
  • Create and schedule on-site services, taking into account customer needs, capability, and availability within the team.
  • Manage hours, prepare service orders, and report to the Service Outside Sales team.
  • Keep service records up-to-date, including Micro Projects, Small Projects, Contracts, and TRED training.
  • Collect, account for, and organize engineering reports, verify service hours, and send certifications for customer invoice control.
Requirements:
  • Bachelor's degree in Business or related field.
  • Minimum 1 year of experience in order administration.
  • Fluent in English.
  • Proficiency in Microsoft Office tools and IT.
  • Good analytical and interpersonal skills.
Preferred Qualifications:
  • Knowledge of Business Systems Oracle.
  • Detailed knowledge in customer order completion.
What We Offer:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. Our flexible work-from-home policy allows you to make the best of your time, combining quiet home office days with collaborative experiences in the office. Our global volunteer employee resource groups empower you to connect with peers, promote diversity and inclusion, and positively contribute to communities around us.