Team Lead
4 settimane fa
Stai cercando un nuovo sfida professionale che ti permetta di crescere e sviluppare le tue competenze? Siamo alla ricerca di un Team Lead - Servizio Clienti Internazionale che possa guidare il nostro team di assistenza clienti italiano e polacco.
Compiti e Responsabilità- Guidare il team di assistenza clienti italiano e polacco;
- Gestire le richieste dei nostri clienti B2C e fornire supporto nei casi di reclamo complessi;
- Definire e monitorare gli OKR per il team e assicurare l'allineamento con gli obiettivi aziendali;
- Ottimizzare i processi di gestione dei reclami esistenti e trasmettere il feedback ai reparti competenti;
- Lavorare a stretto contatto con il nostro Customer Care Team Lead in Supervision e con i colleghi di Customer Success, Project Management, Business Development, Engineering e Product.
- Esperienza nell'assistenza clienti B2B / gestione dei reclami;
- Leadership: esperienza nella guida di un team;
- Mentalità: forti capacità analitiche, organizzative e di problem solving;
- Comunicazione: carisma e capacità di trasmettere in modo comprensibile anche questioni complesse;
- Competenze linguistiche: buona conoscenza dell'italiano e del tedesco, con esperienza in inglese;
- Competenze tecniche: familiarità con Microsoft Office e strumenti CRM come Salesforce.
- Flessibilità: modello di lavoro flessibile che ti permette di personalizzare il tuo ritmo di lavoro;
- Workation: conciliazione lavoro e relax in luoghi stimolanti;
- Obiettivi misurabili: OKR che ti permettono di misurare il tuo impatto sul successo del prodotto e dell'azienda;
- Eventi: leggendari eventi aziendali per celebrare i nostri successi;
- Sviluppo: corsi di lingua e corsi interni per apprendere nuove competenze;
- Equipaggiamento: scelta del tuo hardware per lavorare in modo efficiente e confortevole;
- Dress code: vesti nel modo in cui ti senti più a tuo agio.
Se sei una persona motivata e appassionata di servizio clienti, con una solida esperienza nell'assistenza clienti B2B / gestione dei reclami, siamo alla ricerca di te
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