Team Lead

4 settimane fa


Roma, Lazio, Italia Wemolo A tempo pieno
Descrizione del Lavoro

Stai cercando un nuovo sfida professionale che ti permetta di crescere e sviluppare le tue competenze? Siamo alla ricerca di un Team Lead - Servizio Clienti Internazionale che possa guidare il nostro team di assistenza clienti italiano e polacco.

Compiti e Responsabilità
  • Guidare il team di assistenza clienti italiano e polacco;
  • Gestire le richieste dei nostri clienti B2C e fornire supporto nei casi di reclamo complessi;
  • Definire e monitorare gli OKR per il team e assicurare l'allineamento con gli obiettivi aziendali;
  • Ottimizzare i processi di gestione dei reclami esistenti e trasmettere il feedback ai reparti competenti;
  • Lavorare a stretto contatto con il nostro Customer Care Team Lead in Supervision e con i colleghi di Customer Success, Project Management, Business Development, Engineering e Product.
Requisiti e Competenze
  • Esperienza nell'assistenza clienti B2B / gestione dei reclami;
  • Leadership: esperienza nella guida di un team;
  • Mentalità: forti capacità analitiche, organizzative e di problem solving;
  • Comunicazione: carisma e capacità di trasmettere in modo comprensibile anche questioni complesse;
  • Competenze linguistiche: buona conoscenza dell'italiano e del tedesco, con esperienza in inglese;
  • Competenze tecniche: familiarità con Microsoft Office e strumenti CRM come Salesforce.
Offerte di Lavoro
  • Flessibilità: modello di lavoro flessibile che ti permette di personalizzare il tuo ritmo di lavoro;
  • Workation: conciliazione lavoro e relax in luoghi stimolanti;
  • Obiettivi misurabili: OKR che ti permettono di misurare il tuo impatto sul successo del prodotto e dell'azienda;
  • Eventi: leggendari eventi aziendali per celebrare i nostri successi;
  • Sviluppo: corsi di lingua e corsi interni per apprendere nuove competenze;
  • Equipaggiamento: scelta del tuo hardware per lavorare in modo efficiente e confortevole;
  • Dress code: vesti nel modo in cui ti senti più a tuo agio.

Se sei una persona motivata e appassionata di servizio clienti, con una solida esperienza nell'assistenza clienti B2B / gestione dei reclami, siamo alla ricerca di te


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