Customer Experience Consultant

1 settimana fa

Busto Arsizio, Lombardia, Italia Esker A tempo pieno

Esker is a global authority in AI-powered business solutions for the Office of the CFO. Our mission is to optimize working capital and cash flow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers, and employees.

The Customer Experience Consultant will be responsible for taking care of Esker customers during and after solution implementation. This role requires maintaining deep knowledge of how customers use Esker products and suggesting ways to improve efficiency.

Main Responsibilities:

  • Customer Experience Advocacy
  • Engage with new and existing customers during and after implementation, meet commitments according to the appropriate Customer Experience Engagement Program
  • Ensure a positive customer experience through outreach and collect feedback through customer engagement at assigned intervals and checkpoints
  • Learn how assigned accounts use Esker solutions; maintain advanced product knowledge across all Esker solutions
  • Document customer feedback and convey back to the customer experience team and other departments as appropriate
  • Facilitate problem-solving between customer end users and professional services or support teams

**Required Skills and Qualifications:**

  • Bachelor Degree or Certified of Higher Education preferably
  • Background in customer service, training, account management
  • Proven experience managing and cultivating positive working relationships with customers and coworkers
  • Strong in building adapted and individual plans depending on customer needs

We offer a competitive salary of **$85,000 - $110,000** per year, depending on location and experience. Additional benefits include professional development opportunities, flexible work arrangements, and a collaborative work environment.

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