Lavori attuali relativi a Customer Experience Specialist - Busto Arsizio - Esker

  • Customer Experience Specialist

    2 mesi fa

    Busto Arsizio, Italia Esker A tempo pieno

    Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees....

  • Customer Experience Specialist

    3 mesi fa

    Busto Arsizio, Italia Esker A tempo pieno

    Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees....

  • Customer Experience Specialist

    2 mesi fa

    Busto Arsizio (VA), Italia Esker A tempo pieno

    Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees....

  • Customer Experience Consultant

    4 settimane fa

    Busto Arsizio, Lombardia, Italia Esker A tempo pieno

    Esker is a global authority in AI-powered business solutions for the Office of the CFO. Our mission is to optimize working capital and cash flow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers, and employees.The Customer Experience Consultant will be responsible for taking care of Esker...

  • Customer Care Specialist

    1 giorno fa

    Busto Arsizio, Italia Brandart Spa A tempo pieno

    Per la nostra sede di Busto Arsizio (VA), siamo alla ricerca di un/una: **CUSTOMER CARE SPECIALIST** **In quali attività sarai coinvolto/a?** - Inserire ordine cliente - Creare e manutenere le anagrafiche e i listini vendita - Inviare conferma d’ordine al cliente e relativi documenti - Verificare l’evasione dell’ordine e il relativo avanzamento -...

  • Customer Care Specialist

    1 mese fa

    Busto Arsizio, Italia Brandart Image Packaging S.R.L. In Forma Abbr... A tempo pieno

    Brandart è l'hub globale di innovazione per soluzioni di packaging e visual merchandising.Con sede a Busto Arsizio (VA), offriamo prodotti innovativi e sostenibili che incontrano le esigenze di comunicazione in-store e e-commerce del settore del lusso a livello globale. Ci impegniamo a mantenere elevati standard di qualità e innovazione, collaborando con...

  • Customer Care Specialist

    1 mese fa

    Busto Arsizio, Italia Brandart Image Packaging S.R.L. In Forma Abbr... A tempo pieno

    Brandart è l'hub globale di innovazione per soluzioni di packaging e visual merchandising.Con sede a Busto Arsizio (VA), offriamo prodotti innovativi e sostenibili che incontrano le esigenze di comunicazione in-store e e-commerce del settore del lusso a livello globale.Ci impegniamo a mantenere elevati standard di qualità e innovazione, collaborando con...

  • Customer Care Specialist

    4 settimane fa

    Busto Arsizio, Italia Brandart Image Packaging S.R.L. In Forma Abbr... A tempo pieno

    Brandart è l'hub globale di innovazione per soluzioni di packaging e visual merchandising.Con sede a Busto Arsizio (VA), offriamo prodotti innovativi e sostenibili che incontrano le esigenze di comunicazione in-store e e-commerce del settore del lusso a livello globale. Ci impegniamo a mantenere elevati standard di qualità e innovazione, collaborando con...

  • Store Specialist

    5 mesi fa

    Busto Arsizio, Italia ELECTROMANN SRL A tempo pieno

    Electromann SRL, un'azienda leader nel settore della telefonia e delle comunicazioni con 20 anni di esperienza. Riconosciuti come Top Performer area Nord Ovest 2023. Siamo alla ricerca di un STORE SPECIALIST per unirsi al nostro team, per la sede di Busto Arsizio. La figura richiesta dovrà contribuire attivamente al raggiungimento degli obiettivi del...

  • Airfreight Export Operations

    5 giorni fa

    Busto Arsizio, Italia DHL A tempo pieno

    **A WORLD OF OPPORTUNITIES FROM THE FREIGHT FORWARDING MARKET LEADER** **About us** **Deutsche Post DHL (DPDHL) **is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight...

  • Airfreight Export Operations

    2 giorni fa

    Busto Arsizio, Italia Dhl A tempo pieno

    **A WORLD OF OPPORTUNITIES FROM THE FREIGHT FORWARDING MARKET LEADER****About us****Deutsche Post DHL (DPDHL) **is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories.DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.We are the world leader in Airfreight and...

  • Customer Service Specialist

    1 mese fa

    Busto Arsizio, Italia Openjobmetis Filiale Di Besozzo A tempo pieno

    Descrizione azienda Per importante cliente settore metalmeccanico specializzato in prodotti per il taglio aglio alimentare, ricerchiamo un/a customer service specialist.Posizione La risorsa, in coordinamento con i Sales Area Manager, sarà responsabile del supporto di un pacchetto di clienti assegnati e si occuperà del supporto sia nel settore Professional...

  • Customer Care Specialist

    1 mese fa

    Busto Arsizio (VA), Italia Brandart Image Packaging S.R.L. In Forma Abbr... A tempo pieno

    Brandart è l'hub globale di innovazione per soluzioni di packaging e visual merchandising. Con sede a Busto Arsizio (VA), offriamo prodotti innovativi e sostenibili che incontrano le esigenze di comunicazione in-store e e-commerce del settore del lusso a livello globale. Ci impegniamo a mantenere elevati standard di qualità e innovazione, collaborando...

  • Back Office Commerciale

    6 mesi fa

    Busto Arsizio, Italia Confartigianato Imprese Varese A tempo pieno

    Il nostro cliente è una realtà in costante crescita che vanta oltre 30 anni d’esperienza nella produzione e commercializzazione di macchinari customizzati sulla base delle esigenze clientelari. **Posizione**: In vista di un potenziamento dell’organico ci ha incaricati di ricercare un: BACK OFFICE COMMERCIALE - CUSTOMER SERVICE SPECIALIST CON INGLESE...

  • Marketing Automation Specialist

    3 mesi fa

    Busto Arsizio, Italia Esker A tempo pieno

    Marketing Automation Specialist & Data AnalystEsker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human...

  • Back Office Commerciale

    3 settimane fa

    Busto Arsizio, Italia Confartigianato Imprese Varese A tempo pieno

    Il nostro cliente è una realtà in costante crescita che vanta oltre 30 anni d'esperienza nella produzione e commercializzazione di macchinari customizzati sulla base delle esigenze clientelari.**Posizione**:In vista di un potenziamento dell'organico ci ha incaricati di ricercare un:BACK OFFICE COMMERCIALE - CUSTOMER SERVICE SPECIALISTCON INGLESE FLUENTELa...

  • Marketing Automation Specialist

    3 settimane fa

    Busto Arsizio, Italia Esker A tempo pieno

    Marketing Automation Specialist & Data Analyst Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human...

  • Marketing Automation Specialist

    3 mesi fa

    Busto Arsizio, Italia Esker A tempo pieno

    Marketing Automation Specialist & Data Analyst Esker is the global authority in AI-powered business solutions for the Office of the CFO.Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human...

  • Driver no experience

    2 giorni fa

    Busto Arsizio (VA), Italia Just Eat A tempo pieno

    Working as a Driver no experience for Just Eat, you're the backbone of our business and help to keep us moving. Our crew comes from our walks of life, but they have one thing in common, they know life's brighter in orange. �� Beep beep, Busto Arsizio. We're actively looking to deliver delicious food from our restaurant partners, direct to...

  • Rider no experience

    2 giorni fa

    Busto Arsizio (VA), Italia Just Eat A tempo pieno

    Working as a Rider no experience for Just Eat, you're the backbone of our business and help to keep us moving. Our crew comes from our walks of life, but they have one thing in common, they know life's brighter in orange. �� Beep beep, Busto Arsizio. We're actively looking to deliver delicious food from our restaurant partners, direct to...

Customer Experience Specialist

2 mesi fa

Busto Arsizio, Italia Esker A tempo pieno

Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimize working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin

Job Overview

The Customer Experience Consultant will be responsible for taking care of Esker customers during and after solution implementation, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency.

The focus will be to understand and analyze several projects, build an exceptional user system at Esker by a deeper analysis of data, propose action plans to drive a better performance and take care of the materials to facilitate the Esker users’ day-by-day.

Main Responsibilities:
  • Customer Experience Advocacy
  • Engage with new and existing customers during and after implementation, meet commitments according to the appropriate Customer Experience Engagement Program; use experience and judgement to take care of customers and strengthen relationships.
  • Ensure a positive customer experience through outreach and collect feedback through customer engagement at assigned intervals and checkpoints.
  • Learn how assigned accounts use Esker solutions; maintain advanced product knowledge across all Esker solutions; use product knowledge and customer familiarity to creatively help customers maximize process efficiency; suggest how customers can best use solutions.
  • Document customer feedback and convey back to the customer experience team and other departments as appropriate. Direct contact with Marketing, Sales, Professional Services and Admin departments.
  • Facilitate problem-solving between customer end users and professional services or support teams.
  • Engage customers at regular intervals to measure the customer utilization of the Esker solution. Ensure the customer is maximizing efficiencies and create plans to determine how the products can be best served within that customer.
  • Document each engagement and follow-through on resulting tasks and actions.
  • Provide system configuration changes and build reports to improve customer utilization and satisfaction.
  • Collect the dashboards executed and KPIs results to help the customer improve their company objectives.
  • Build and propose action plans for customers by individualization or standard solutions where includes improvements.
Education and Experience:
  • Bachelor Degree or Certificated of Higher Education preferably.
  • Background in customer service, training, account management.
  • Proven experience managing and cultivating positive working relationships with customers and coworkers.
  • Strong in building adapted and individual plans depending on customer needs
  • Knowledge in Finance is an advantage.
  • Outgoing individual with strong communication and presentation skills with different stakeholders. Effectively communicate technical information in non-technical terms using the customer’s language.
  • Advanced technical skills to quickly learn and configure the Esker on Demand solution including dashboards, reports, tabs, views, and templates.
  • Results oriented person working towards the success of CX Department and Esker customers and partners.
  • Work team skills demonstrating facility to collaborate within different colleagues and departments.
  • Ability to maintain high levels of drive and energy.
  • Strong knowledge and significant experience using Microsoft Office products, Microsoft Power BI, Salesforce and other web-based apps.
  • Entrepreneurial/problem-solving mindset, with an emphasis in making our customers feel valued, understood and engaged.
  • Ability to manage multiple customer relationships.
  • Strong attention to detail profile being aware about the importance of keep quality standards.
  • Excellence on content creation under corporate style not forgetting improvement proposals
  • Interest to keeping the position on updates and last solutions features
  • English professional competence required
  • Availability to travel visiting customers on-site.
#J-18808-Ljbffr