Satellite & Ground Segment Engineer (Sentinel-3)
2 giorni fa
Job Title: Satellite & Ground Segment Engineer (Sentinel-3)
Job Summary:
Serco is seeking a skilled Satellite & Ground Segment Engineer to join our team in supporting the Sentinel-3 mission. As a key member of our team, you will be responsible for ensuring the proper orchestration of operations across the services contributing to CSC operations, monitoring the associated overall operations performance, and providing excellent customer service.
Main Responsibilities:
• Monitor and analyze the ground segment data flow to ensure completeness and timeliness for data acquisition, production, dissemination, and archival.
• Identify deviations from expected performance and report findings.
• Plan, track, and manage tasks and activities to coordinate CSC services and Data Processors maintainers involved in specific Sentinel-3 mission operations.
• Interface management among different CSC operational Services, ensuring smooth communication.
• Manage operations documentation, configuration management, and website content updates for the Sentinel-3 mission.
• Action tracker management.
• Management of Copernicus End Users Helpdesk Requests.
• Anomaly and Maintenance Management: Processing and managing anomaly and maintenance reports.
• Coordinating with involved entities and following up until resolution.
• Using ticketing systems for issue management.
• Customer Interface: acting as the primary point of contact for the client, ensuring smooth communication and alignment between the client's expectations and the services provided by CSC.
• Support to DEV Team: Supporting the DEV team for monitoring and reporting requirements (dashboards).
• Reports Preparation: Preparing reports on a weekly and quarterly basis.
• Meeting Attendance: Attending and organizing meetings such as progress meetings, Anomaly Review Boards (ARB) and coordination boards, ensuring alignment with decision-making processes.
• On-Call: Participating in on-call shifts during Extended Working Hours (EWH).
Requirements:
• Bachelor's or Master's degree in Aerospace Engineering, IT, Computer Science, or a related field.
• Expertise in performance monitoring and reporting: Ability to track, analyze, and report mission performance trends, ensuring data completeness, timeliness, and accuracy across complex systems.
• Strong problem-solving and analytical skills, with the ability to interpret and respond to complex mission data.
• Proven experience in coordinating operations involving multiple services, entities, and stakeholders.
• Experience in planning, scheduling, and tracking operational tasks across a distributed team.
• Strong organizational and leadership skills to manage complex workflows and ensure seamless collaboration between involved teams.
• Experience with Atlassian tools, including Jira for action management, issue and anomaly processing and tracking and Confluence for documentation and know-how sharing.
• Writing Technical Documentation, like operational procedures, anomaly reports, progress reports.
• English Level B2 (Upper-Intermediate), written and spoken.
• Knowledge of Copernicus Sentinel-3 mission and ground segment end-to-end data flow.
• Experience in monitoring and reporting mission performance trends, data analysis, and the ability to derive actionable insights from complex datasets and technical documentation.
• Experience in incident and anomaly management processes and workflows within mission-critical environments.
• Other Skills: Experience with Grafana for monitoring, including using dashboards and leveraging various features for performance monitoring.
• Familiarity with OData, STAC APIs and with SQL databases.
• Experience working on aerospace projects, ideally involving Earth Observation (EO) systems or satellite missions.
• Strong communication and mediation skills.
• Ability to work independently and manage tasks prioritizing responsibilities, to effectively meet deadlines and operational demands.
• Familiarity with ITIL and Agile methodologies for service management and project execution.
About Serco:
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. We offer a competitive salary, great career opportunities in the Space industry, corporate benefits package, international environment, and possible hybrid work.
How to Apply:
If you are a motivated and experienced professional looking for a challenging role in the Space industry, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you.
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