Satellite & Ground Segment Engineer (Sentinel-3) - Mission Operations Expert

1 giorno fa


Roma, Lazio, Italia Serco A tempo pieno
Job Description

Serco is a leading Space Services Provider with a strong presence in the European space industry. We are seeking a highly skilled Satellite & Ground Segment Engineer to join our team and support the Sentinel-3 mission.

Key Responsibilities
  • Operations Performance Monitoring: Monitor and analyze the Ground Segment Data Flow to ensure completeness and timeliness of data acquisition, production, dissemination, and archival.
  • Operations Coordination and Support: Plan, track, and manage tasks and activities to coordinate CSC services and Data processor maintainers involved in specific Sentinel-3 mission operations.
  • Anomaly and Maintenance Management: Process and manage anomaly and maintenance reports, coordinating with involved entities and following up until resolution.
  • Customer Interface: Act as the primary point of contact for the client, ensuring smooth communication and alignment between the client's expectations and the services provided by CSC.
  • Support to DEV Team: Support the DEV team for monitoring and reporting requirements (dashboards).
  • Reports Preparation: Prepare reports on a weekly and quarterly basis.
  • Meeting Attendance: Attend and organize meetings such as progress meetings, Anomaly Review Boards (ARB), and coordination boards, ensuring alignment with decision-making processes.
  • On-Call: Participate in on-call shifts during Extended Working Hours (EWH).
Requirements
  • Bachelor's or Master's degree in Aerospace Engineering, IT, Computer Science, or a related field.
  • Expertise in performance monitoring and reporting, with ability to track, analyze, and report mission performance trends.
  • Strong problem-solving and analytical skills, with ability to interpret and respond to complex mission data.
  • Proven experience in coordinating operations involving multiple services, entities, and stakeholders.
  • Strong organizational and leadership skills to manage complex workflows and ensure seamless collaboration between involved teams.
  • Experience with Atlassian tools, including Jira for action management, issue and anomaly processing and tracking, and Confluence for documentation and know-how sharing.
  • Writing Technical Documentation, like operational procedures, anomaly reports, and progress reports.
  • English Level B2 (Upper-Intermediate), written and spoken.
  • Knowledge of Copernicus Sentinel-3 mission and ground segment end-to-end data flow.
  • Experience in monitoring and reporting mission performance trends, data analysis, and ability to derive actionable insights from complex datasets and technical documentation.
  • Experience in incident and anomaly management processes and workflows within mission-critical environments.
Benefits
  • Competitive Salary.
  • Great career opportunities in the Space industry.
  • Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
  • Engaging in company events to foster team spirit.
  • Hybrid working model to support work-life balance.
  • Opportunity to work in an international environment.


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