Satellite & Ground Segment Engineer (Sentinel-3) - Operations Performance Monitoring

4 settimane fa

Roma, Lazio, Italia Serco A tempo pieno

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.

The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.

We are looking for a Satellite & Ground Segment Engineer focused on the Sentinel-3 mission.

Main Responsibilities

  • Operations Performance Monitoring of the ground segment data flow: End-to-end monitoring, analysis, and reporting to ensure that CSC Services behaviour aligns with expected outcomes.
  • Monitoring the overall data flow to ensure completeness and timeliness for data acquisition, production, dissemination, and archival.
  • Identifying deviations from expected performance and reporting findings.

Operations Coordination and Support:

  • Planning, tracking, and managing tasks and activities to coordinate CSC services and Data Processors maintainers involved in specific Sentinel-3 mission operations.
  • Interface Management among different CSC operational Services, ensuring smooth communication.
  • Managing operations documentation, configuration management, and website content updates for the Sentinel-3 mission.
  • Action tracker management.
  • Management of Copernicus End Users Helpdesk Requests.

Anomaly and Maintenance Management:

  • Processing and managing anomaly and maintenance reports.
  • Coordinating with involved entities and following up until resolution.
  • Using ticketing systems for issue management.

Customer Interface:

  • Acting as the primary point of contact for the client, ensuring smooth communication and alignment between the client's expectations and the services provided by CSC.

Support to DEV Team:

  • Supporting the DEV team for monitoring and reporting requirements (dashboards).

Reports Preparation:

  • Preparing reports on a weekly and quarterly basis.

Meeting Attendance:

  • Attending and organizing meetings such as progress meetings, Anomaly Review Boards (ARB) and coordination boards, ensuring alignment with decision-making processes.

On-Call:

  • Participating in on-call shifts during Extended Working Hours (EWH).

Requirements

  • Bachelor's or Master's degree in Aerospace Engineering, IT, Computer Science, or a related field.
  • Expertise in performance monitoring and reporting: Ability to track, analyze, and report mission performance trends, ensuring data completeness, timeliness, and accuracy across complex systems.
  • Strong problem-solving and analytical skills, with the ability to interpret and respond to complex mission data.
  • Proven experience in coordinating operations involving multiple services, entities, and stakeholders.
  • Experience in planning, scheduling, and tracking operational tasks across a distributed team.
  • Strong organizational and leadership skills to manage complex workflows and ensure seamless collaboration between involved teams.
  • Experience with Atlassian tools, including Jira for action management, issue and anomaly processing and tracking and Confluence for documentation and know-how sharing.
  • Writing Technical Documentation, like operational procedures, anomaly reports, progress reports.
  • English Level B2 (Upper-Intermediate), written and spoken.
  • Knowledge of Copernicus Sentinel-3 mission and ground segment end-to-end data flow.
  • Experience in monitoring and reporting mission performance trends, data analysis, and the ability to derive actionable insights from complex datasets and technical documentation.
  • Experience in incident and anomaly management processes and workflows within mission-critical environments.

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