Customer Insights Strategist

6 giorni fa


Piacenza, Emilia-Romagna, Italia Sky A tempo pieno

Job Summary:

Sky is seeking an experienced Customer Insights Strategist to join our Customer Operations & Finance department. As a key member of the Contact Forecasting Team, you will be responsible for analyzing customer interactions across all touchpoints and predicting their future behavior.

Main Responsibilities:

  • Develop and maintain accurate rolling forecasts for customer contacts across all interaction channels.
  • Monitor and analyze deviations between actual customer behavior and forecasted trends, providing insights to inform business decisions.
  • Analyze customer base and contact behavior by customer type, product, channel, and seasonality.
  • Collaborate with IT/Big Data and business units to support data-driven decision-making, including developing and defining shared metrics.
  • Present key findings and insights to management on customer behavior and digital engagement.

Requirements:

  • At least 3 years of experience as a Data Analyst, Business Analyst, or Data Scientist, with expertise in forecasting and planning.
  • Ability to interpret business needs and translate them into analytical approaches that drive reliable results.
  • Strong experience with cloud-based Data Lake environments and data management.
  • Proficiency in SQL, Python, and R for data analysis, machine learning, and workflow automation.
  • Expertise in predictive analytics, with a focus on time series analysis and machine learning models.
  • Proficiency in data visualization tools such as Tableau or Power BI.
  • Advanced proficiency in Excel and PowerPoint.
  • Excellent communication skills and ability to convey complex analyses to stakeholders.

Working at Sky:

As a Customer Insights Strategist at Sky, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to drive business growth.


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